Refund policy

Refunds / Returns

To be eligible for a refund, return, or exchange, you must contact us at support@onecompress.me within 60 days of receiving your order.

Once we receive and inspect the returned item, we will arrange a replacement where available. If a replacement is not available, we will issue a refund for the full purchase price of the item.

Lost or Stolen Packages

OneCompress is not responsible for packages that are confirmed by the shipping carrier as delivered to the address provided at the time of purchase.

If you contact us regarding a lost or stolen package, we will provide the available delivery information, including the delivery address, delivery date, tracking details, and shipping carrier information, so you can investigate the matter directly with the carrier.

Exchanges

We generally replace items that arrive defective or damaged. However, we understand that other situations may arise.

If you would like to request an exchange, please contact us at support@onecompress.me, and our support team will assist you with the process.

Return Shipping

To return a product, please contact support@onecompress.me for return instructions and further details.

Customers are responsible for all return shipping costs. Original priority shipping charges, expedited shipping fees, and tips are non-refundable.

Shipping Delays

Please be aware that some of our shipping partners may experience unusually high shipping volumes or operational disruptions. In certain circumstances, this may result in delivery times of up to 60 days.

If your order has been significantly delayed or affected by a shipping issue, please contact us at support@onecompress.me, and our team will work with you to help resolve the situation as quickly as possible.